Platform / Tools

Every surface of support, one system.

The channels your customers already use, a help center that answers for itself, a widget in your product, and an API underneath it all.

/ The toolkit

Integrations

Slack, Discord, Teams, Telegram, and email become native ticket channels. Linear and GitHub keep engineering in sync. Stripe, HubSpot, and PostHog feed revenue and usage context into every thread.

Integrations

12 connected
SlackTickets from shared channelsConnected
DiscordCommunity server triageConnected
EmailShared inbox, every thread trackedConnected
LinearEscalations with two-way syncConnected
GitHubRepo context for investigationsConnected
StripePlan and billing on every accountConnected
PostHogProduct usage signalsConnect
IntegrationsClad toolkit

Help center

A branded, publicly hosted knowledge base on your own domain. Keyword search, AI answers grounded in your articles, and a one-click path to a human when the answer isn't there.

help.yourdomain.com

How can we help?

How do I rotate an API key?Ask AI

Getting started

12 articles

API & keys

8 articles

Billing

6 articles

Popular articles

Rotating and scoping API keys→
Connect your Slack workspace→
Set up SLAs and support hours→
Help centerClad toolkit

Chat widget

An embeddable chat SDK for your app or site. Conversations arrive as native tickets, AI answers draw on your published articles, and agents reply from their inbox or straight from Slack.

MKAI

Support

Typically replies in minutes

Can I move our billing date?

Yes, under Settings → Billing you can pick any day of the month. Changes prorate automatically.

AI · from “Plans and seats”

Perfect, and does that change our invoice?

Write a reply…
Chat widgetClad toolkit

API & MCP

A GraphQL API for issues, accounts, and knowledge with scoped keys and webhooks. Plus a hosted MCP server so your own AI agents can work your queue.

GraphQLWebhooksMCPclad_mk_…

query {

issues(status: OPEN) {

id title severity

account { name plan }

}

}

Response200 · 41 ms

{

"issues": [ // 128 nodes

{ "id": "ISS-2481", "severity": "HIGH",

"account": { "name": "Aside", "plan": "Scale" } },

…

API & MCPClad toolkit

And underneath

The platform doing the work.

CapabilityAI reply draftsGrounded, validated drafts on every ticket.
CapabilityIssue investigationCoding agents trace root causes in your repo.
CapabilityKB generationArticles drafted from your repo, Slack, or site.
CapabilitySLAs & support hoursBreach-swept response and resolution policies.
CapabilityCustomer healthDaily AI analysis that flags churn risk early.
CapabilityProduct insightsTickets clustered into the themes driving volume.
CapabilityMeetings & notetakersCalendar sync and notetakers on every account.
CapabilityProactive outreachFollow-ups, check-ins, and broadcasts.
CapabilityAccounts & contactsA support-native CRM with HubSpot sync.

See the whole system on your stack.