Features
See every step. Control every action.
InstantTriage
Every ticket classified, prioritized, and routed the moment it lands. Full context, from the message to the account and its history, assembled without a single click.
- Instant classification and routing
- P0-P3 severity detection
- Engineering vs. support path split
- Runs on arrival, no triage backlog
Root-CauseInvestigation
Coding agents read your repo and trace the failure to the change that caused it, while billing claims are verified against live Stripe data.
- Repo-level root-cause tracing
- Live Stripe billing verification
- Prior incident matching
- Developer-ready handoffs with full context
GitHub
Coding agent traced checkout timeouts to commit a41f2c, where a webhook URL changed in a config merge.
Stripe
Live webhook logs confirm deliveries timing out since 09:12 UTC. 342 failed events.
Knowledge Base
Matched prior incident from January: webhook URL overwrite during migration.
Propose, ThenExecute
Replies and knowledge updates start as drafts. You see the rationale, review the evidence, and approve with one click.
- Draft-first by default
- Full evidence and rationale
- One-click approve or edit
- Configurable autonomy levels
To
Sarah C. · Checkout 500 errors
Draft reply
We found the cause: a config change overwrote our payment webhook URL. A fix is rolling out now and your failed checkouts will be replayed automatically. No action needed on your side.
Evidence
Commit a41f2c · Stripe webhook logs · prior incident (Jan)
CompoundingMemory
Every resolution feeds the knowledge base. The next similar issue is answered from memory: faster, sharper, no re-investigation needed.
- Resolved issues become knowledge
- Issue + process + solution storage
- Reusable across future tickets
- Usage tracked on every article