Legal

Subprocessors

Last updated: July 31, 2026

Clad Labs, Inc. uses the following subprocessors and service providers to help deliver, host, support, and improve the Clad Services. Some are engaged only when a customer enables the relevant integration, and we disclose only the information each provider reasonably needs to perform its function.

This list is updated as our product evolves. Where required by law or contract, we provide notice of material changes.

Current subprocessors

Provider

Purpose

Categories of data

Supabase

Managed database, authentication, and file storage infrastructure

Customer workspace data, account data, authentication data, attachments, application data, metadata

Railway

Backend application hosting

All application data processed by the Clad backend in transit and in memory

Vercel

Web application and help center hosting, including custom help-center domains

Web traffic data, help center content, request metadata

OpenAI

AI models powering triage, drafting, investigation, and knowledge-base search (including hosted vector stores for knowledge retrieval)

Prompts, message content, ticket content, knowledge base content, metadata, related context submitted for AI processing

Anthropic

AI models powering triage, drafting, investigation, and automation

Prompts, message content, ticket content, knowledge base content, metadata, related context submitted for AI processing

Modal

Isolated, ephemeral sandboxes for AI-driven issue investigation and knowledge-base generation

Repository contents and investigation context for customer-connected code repositories, during the lifetime of a sandbox

Resend

Transactional and support email delivery and inbound email processing

Email content and metadata, notification content, recipient email addresses, delivery metadata

Google

Customer-enabled integrations such as Gmail and Google Calendar, OAuth, and Cloud Pub/Sub delivery of email notifications

Email content and metadata, calendar data, authentication and integration metadata

Recall.ai

Meeting notetaker infrastructure for the Clad Notetaker (customer-enabled)

Meeting recordings, transcripts, participant metadata

Firecrawl

Website crawling for customer-initiated knowledge base imports

Publicly accessible content of URLs the customer submits for import

PostHog

Product analytics and usage analytics

Usage events, account/workspace metadata, device/browser metadata, limited diagnostic data

Slack

Customer-enabled messaging integration

Messages, threads, channel metadata, user identifiers, integration metadata

Optional customer-enabled messaging integration

Message content, user identifiers, metadata, integration data

We may also engage hosting and infrastructure vendors, security and fraud-prevention vendors, customer support and communication vendors, and professional advisors — each subject to confidentiality obligations.

Questions

If you have questions about our subprocessors, contact support@useclad.ai.

See also: Terms of Service · Privacy Policy